All transactions through www.groovechic.shop require immediate payment via our secure payment gateway. We accept major credit cards including Visa, Mastercard, American Express, and PayPal. Your payment must be successfully processed before we begin preparing your order. In exceptional cases where payment authorization fails, we reserve the right to cancel your order without prior notification. International customers should note that additional currency conversion fees may apply depending on your financial institution's policies. All transactions are encrypted for your security and peace of mind.
After completing your purchase, you'll receive an automated order confirmation email sent to the address provided during checkout. This important document serves as your official receipt and contains complete order details including product descriptions, pricing information, and shipping estimates. Please review this confirmation carefully as it constitutes the binding agreement between you and our boutique. If you identify any discrepancies in your order confirmation, please immediately contact our customer service team at [email protected] within 24 hours of placing your order for prompt resolution.
While we maintain sophisticated inventory tracking systems, certain seasonal or limited-edition items may occasionally become oversold during high-demand periods. Should this rare situation occur with your order, we will notify you via email within 48 hours of purchase. You'll have the option to wait for our next production run (typically 3-4 weeks) or receive a full refund. We cannot guarantee the perpetual availability of any specific design, color variant, or specialty product shown on our website. All items remain subject to availability until your order has been fully processed and shipped.
Orders typically require 3-5 business days for careful processing and preparation before shipment. During peak holiday seasons or special promotional periods, processing time may extend to 5-7 business days to ensure each order meets our quality standards. Once dispatched, domestic shipments generally arrive within 7-14 business days, while international deliveries may require 14-21 business days depending on customs processing in your country. You'll receive a shipping confirmation email with tracking details when your order departs our studio. Please understand that we cannot be responsible for delays caused by shipping carriers or customs authorities beyond our control.
We gladly accept returns within 21 days of delivery for store credit or exchange. To qualify for return, items must be in their original, unused condition with all protective packaging and tags intact. Personalized or customized creations are non-returnable. To initiate a return, please email [email protected] with your order number and reason for return. Our customer service team will provide detailed instructions and, when applicable, a prepaid return label. Approved refunds will be processed within 10 business days of receiving the returned merchandise at our studio. Customers are responsible for return shipping costs unless the return results from an error on our part.
All prices are displayed in USD and include applicable taxes where required by law. We reserve the right to adjust prices without prior notice due to material cost fluctuations, currency exchange variations, or supplier adjustments. The price charged will be the amount shown at the time your order is placed. Special promotional offers cannot be combined unless specifically stated in the offer terms. International customers are solely responsible for any applicable duties, taxes, or customs fees imposed by their country's import regulations.
For any questions regarding your purchase or our policies, please contact our customer care team at [email protected]. We strive to respond to all inquiries within 48 hours during our regular business days. When reaching out, please include your complete order number and relevant details to help us assist you efficiently. Business Address:
